Student Assistance Programme
The ICAS Student Assistance Programme is for all student members and provided by Health Assured – the UK and Ireland’s leading wellbeing provider.
What is the Student Assistance Programme?
A suite of wellbeing services offering support to our students. This is a confidential service designed to help you deal with personal and professional problems that could be affecting your home life, work life, health and general wellbeing.
The services can help to support you with a wide range of issues such as coping with exam pressure, managing working and studying, study patterns, legal issues or managing change.
This service forms part of the ICAS Mental Fitness Strategy, which launched in May 2021. The project is a three-year plan which aims to break down the stigma surrounding mental ill health in business, provide access to resources and see ICAS become a leading voice for the promotion of mental fitness.
This ten minute video explains the Student Assistance Programme in more detail.
Accessing the helpline service
The helpline service is available 24 hours a day, 7 days a week, 365 days a year by calling
0800 028 3766 and quoting 'ICAS' as your institution.
You will be asked for some initial details as well as questions about what your call relates to in order to get you access to the right support. The service is confidential and any information you provide will not be shared with ICAS or your employer.
The Wellbeing Portal is a virtual library of wellbeing information. The articles and self-help guides provide support on a range of health and advisory issues, as well as instant guidance to aid your physical and mental health.
You will require the below login credentials to access the Wellbeing Portal:
My Healthy Advantage app
Through My Healthy Advantage, you will have access to a range of features, all aimed at improving your health and wellbeing.
- Live chat and support
- Personalised news feed
- Weekly mood tracker
- Four-week plans
- Breathing techniques
Use the unique code: MHA190553
The app will also give you access to BrightTV - an exclusive series featuring well-known personalities sharing their personal experiences with mental health.
If you have any questions about the Student Assistance Programme please contact us.
Who can use the service?
The service is available to all ICAS students.
When should I contact Health Assured?
The Student Assistance Programme is available 24 hours a day, seven days a week, 365 days a year – so help is always available, at a time that suits you.
What will happen when I call the helpline?
A qualified counsellor or advisor will answer. They’ll ask the name of your institution, and you simply quote ‘ICAS students’ and provide some contact details to get you set up on the system. Then you will answer some questions about what your call relates to in order to get you the right support.
Why are my details taken?
Counsellors/advisors ask for a few details such as name, address, contact number and date of birth. This allows Health Assured to provide ongoing support if you need or want it, so you receive consistency and the best service. They will also ask if it’s okay to leave a voicemail or send you an SMS. You are allowed to say to no to these.
Will Health Assured contact ICAS or my employer?
The service offered by Health Assured is confidential and your data will not be shared with ICAS or your employer.