Vacancies

Permanent, Full Time 

Location: Edinburgh (home working at moment)

Salary: c£34,000 – £40,000

Background:

Prior to COVID-19 lockdown, ICAS Assessments were delivered as classroom-based events. However, like many organisations, we have had to transition at speed to an online delivery model. With this rapid move and change in operating model, we have identified a requirement for additional planning and project management around Assessments.

Who do we need?

Ideally, we are looking for an accomplished project planner and manager who has worked within education and Assessments. Someone who understands the student/candidate relationship well and has been responsible for planning team activity, execution and assisting in implementing improvements in all aspects to deliver excellent, high quality digital Assessments to all ICAS students and Authorised Training Officers. Experience in the sector is preferred but not essential but good project management and planning skills coupled with exceptional organisational skills with a delivery mindset are essential to success.

This role is fast paced, multi-dimensional and demanding. With exceptional organisational skills, planning and project management should be second nature to you, as is your ability to juggle numerous requirements and deliver these on time, with our students welfare at the forefront of everything you do.

We have an emphasis on Lean Agile methodology and significant change is required to establish and deliver a customer centric culture of continuous improvement.

As we are working in this new digital environment, it would be of benefit that you are familiar with working within the digital arena and the technology we use should therefore not be a barrier to your success.

ICAS operates within a structured and regulated environment therefore attention to detail and adherence to these regulations is essential.

You will have a sharp, critical eye which enables you to clearly and easily analyse data/information and spot any anomalies, and report these appropriately to agree the best course of action.

You should be a great communicator, team player and relationship builder, yet can work independently where necessary and get the job done.

The role:

The Assessment Planning Lead role is a key senior member of the Assessment and Quality Team and will work closely with the Assessment & Quality Lead and the Head of Operations to plan and execute the delivery of modern assessment experiences meeting the needs of Students and Firms.

This role is responsible for planning activities in the Assessment Team and for ensuring successful delivery of student Assessments (Final Exams and Mock Exams).  The role will involve liaising with the ICAS channels team, IT and Learning to ensure that key deliverables are successfully achieved on time. The role will deputise for the Assessment and Quality Lead where applicable.

In addition, cross skilling and driving customer experience objectives across the team will be a primary objective as well as influencing key stakeholders across the busines to drive positive change enabling out culture of continual improvement.

Principal Accountabilities

• Planning of team activities using project management techniques
• Ensuring the successful delivery of all ICAS Learning Assessments and Results
• Collaborating with the Learning Centre in the creation of Assessments
• Provisioning reporting to ensure improvement and standards are met
• Documenting and keeping Assessment processes up to date & ensuring processes are followed
• Driving efficiency and consistency of the process to ensure a high-quality customer experience
• Developing effective and scalable policies and procedures
• Identifying & implementing process improvements working with the Assessments and Quality Lead and Head of Operations to implement these
• Understanding the SLA requirements across ICAS in relation to Assessments and support the Assessment and Quality lead to drive the team to meet and or exceed these
• Support shaping the experience ICAS customers want and know our customers through conversations and behaviours – with particular emphasis on students and firms
• Collaborating with customers and key members of ICAS teams to define the end to end customer experience journey
• Developing Assessments KPIs and monitor / report to Assessments and Quality Lead and the Head of Operations
• Developing effective and scalable policies and procedures
• Driving a culture of data driven decision making and encourage a questioning behaviour of the team - develop monitoring of team activity
• Lead and drive standards of excellence in all operations

Key experience:

• Proven track record in project management and planning – ideally within Agile
• Understanding of the Quality Framework
• Delivery of multiple key objectives on time and within budget
• Education & Assessment Management knowledge
• Demonstrable leadership driving positive support culture and change programmes
• Excellent written and verbal communication skills with the ability to communicate with a wide range of stakeholders both internal and external and tailor communication accordingly
• SLA management and negotiation skills
• Adept at understanding technology as a solution

ICAS places equality, diversity, and inclusion at the heart of all that we do. With our partner organisations, we are committed to building a diverse membership and workforce that is beneficial for all, and that enables our communities to learn, grow and advance together.

Please send your CV and covering letter to careers@icas.com.

We very much look forward to hearing from you.

12-month FTC, Full Time

Location: Edinburgh (home working at the moment)

Salary: up to £33,000 (depending on experience)

Background:

The purpose of the role is to support ICAS’s vision to be recognised and respected as a world leader in the future of finance professionals and the advancement of the profession.  Growth in reinvestment, customers, voice, income and member satisfaction is at the heart of ICAS’ business strategy with insight and analytics a key enabler of decisions.

This role specifically supports the goal of improving decision making across ICAS based on research, insight, and analytics. There is a requirement for an in depth understanding of stakeholders (members, students, staff, firms) to support business strategy, plus identifying trends and opportunities, all from data and insight.

This role is a 12-month fixed term contract to cover maternity leave.

Who do we need?

We are looking for a skilled research and analytics expert. Ideally with experience in one of more of the following - business intelligence, MI reporting, campaign analysis, statistical analysis, customer, and market research.

We need not only a data analyst but someone who is adept at researching, interpreting, and translating data into meaningful insights. Insights that mean something to the layman.

As the SME, you will work cross functionally, with an open and engaging communication style. You will need to be able to build relationships across ICAS and take people with you as we explore the art of the possible with a view to continual improvement.

It goes without saying that you will be expert in excel, working with multiple spreadsheets having worked with Power BI or equivalent, Google analytics, and Data Studio and building dashboards. Experience in conducting customer and market research is also valuable within this role.

The role:

The Analytics Manager is responsible for the development and optimisation of the ICAS strategic dashboards and the provision of data analysis and insight on key strategic projects. As a research,  data and analysis expert you work with senior stakeholders across the business to assess business needs, develop data and insight solutions to problems and ultimately improve strategic decisions (due to the use of impactful insight across ICAS).

This is a highly technical role bringing together all available data across ICAS, influencing future data strategy and impacting important business decisions through the provision of quality analysis and data.

Principal Accountabilities

Analysis:

1. Plan, manage and deliver in depth research and analysis to support strategic projects for senior stakeholders across ICAS
2. Responsible for the build and maintenance of the strategic dashboards – continually looking for ways to improve functionality and usage across the organisation
3. Continually look for opportunities for teams to ‘self-serve’ for analysis requests – building solutions or providing training where-ever possible
4. Continually look for ways to improve research, insight, and data sources – to support business strategy
5. Assist teams to understand the best way to approach an analysis problem
6. Utilise business intelligence and traditional statistical techniques to find solutions to complex problems through, for example, trend analysis, customer journey mapping, external data
7. Marketing effectiveness – lead the development and delivery of results that allow the marketing department to improve effectiveness and optimise spend (across all channels)
8. Collaborate with IT and CX Teams on data cleansing to ensure high quality of data
9. Develop and maintain appropriate documentation to help reduce key man dependencies

Insights:

1. Delivering communications to help employees increase their understanding of customers and make improved decisions based on research, insight, and analytics
2. Support the delivery of primary research either regular (qualitative or quantitative research) or ad hoc based on business strategy
3. Conduct desk research on the market, competitors, trends and present findings and conclusions to relevant parties

Key experience:

1. Experience of one or more of the following – business intelligence, MI reporting, campaign analysis, statistical analysis, customer, and market research
2. Insight generation
3. Presentation skills
4. MS SQL, Power BI experience highly desirable

ICAS places equality, diversity, and inclusion at the heart of all that we do. With our partner organisations, we are committed to building a diverse membership and workforce that is beneficial for all, and that enables our communities to learn, grow and advance together.

IMAGINE. BELIEVE. ACHIEVE

Please send your CV and covering letter to careers@icas.com

We very much look forward to hearing from you.

Systems Engineer

Permanent, Full Time

Location: Edinburgh (home working at moment)

Salary: c£30,000 – £37,000 (depending on experience)

Background:

ICAS is the global professional body for Chartered Accountants. We educate, examine and lead, enabling excellence whilst always working for the wider public good.

ICAS has been on a programme of digital transformation for the past 2 years and is now implementing within BAU the best practices and lesson learned during that period of change.

As part of this change journey, we have aimed to remove the traditional silos from our Development and Operations teams so are striving to implement the DevOps methodology.

ICAS are keen to support and develop T skilled staff and to remove single points of failure.  The Systems Engineer, as part of the wider DevOps team will have career development opportunities to move into the DevOps space.

The Systems Engineer will be a key member of the DevOps Team supporting the continued transformation of the Digital Infrastructure and Development activities.

The job holder will play a critical role in managing, maintaining, designing, and deploying solutions to a high standard that aligns to the Technology and Strategic Objectives of ICAS.

Working closely with the rest of the small but perfectly formed Devops Team the job holder will demonstrate superb technical competency, helping to delivering mission critical infrastructure and ensuring levels of availability and performance.

In addition, maintain ICAS’s virtual and physical infrastructure to the highest standards ensuring cyber security is at the front of all decision making.  The job holder will be required to undertake project work both as a project lead and as part of wider organisation projects.

Primary Accountabilities:

• Design, configure, test/deploy network hardware, server operating systems, firewall rules, systems management/monitoring application and anti-virus solutions.
• Manage office 365 tenant ensuring security best practices are implemented
• Manage and maintain Exchange hybrid configuration
• Write and maintain scripts to automate repetitive system admin tasks
• Proactively monitor network health and performance
• Ensure business critical services are fully resilient
• Design and implement appropriate levels of access to network resources
• Diagnosing/resolving network issues
• Ensure Business Continuity systems are healthy and perform scheduled testing
• Ensure high and low-level technical documentation is created and maintained
• Mentor and guide other team members especially junior roles where appropriate and be open to sharing knowledge and providing demos
• Liaise with Vendors, Technology Partners, in-house technical and non-technical staff for problem resolution

Knowledge, Skills & Experience:

This post requires an individual who is highly experienced in a similar role and has the skills to help the team provide highly available, secure platforms on which ICAS can deploy systems and services for both internal and external customers.  The post holder must be confident and competent in support with a desire to move into the devops space. Experience in Agile/Kanban methodologies is essential as is experience in most if not all the following

3-month Fixed Term Contract

Location: Edinburgh

Salary: up to £25,000 (depending on experience)

Background:

ICAS is the global professional body for Chartered Accountants.

We educate, examine and lead, enabling excellence whilst always working for the wider public good.  We’ve trained a lot of CAs since 1854, and in any given year thousands more students are working with us to achieve the chartered goal.

Who do we need?

We are looking for an experienced Resourcing Administrator. Someone who has knowledge and understanding of the end to end recruitment cycle and who has supported with the administrative management of multiple vacancies.

Experience of CV screening and reviewing candidate’s experience against clearly set out role criteria would be a distinct advantage.

Candidate care is of paramount importance to us, so we need someone who has the desire to make every candidate feel valued throughout their journey with us.

An open, confident, and clear communicator, you will not be phased by speaking to candidates and stakeholders on a regular basis.

As you will be supporting with multiple vacancies and related administrative tasks, your organisational skills will be key to your success, as will your ability to juggle conflicting priorities and manage stakeholder expectations.

You will have knowledge and experience of working with Applicant Tracking Systems and be able to support hiring managers with the usage of the recruitment system.

Part of a small team, you will be willing to roll up your sleeves and work cross functionally, supporting as and when required.

The role:

This role reports into the Resourcing Manager. This is a key role within our small, but perfectly formed HR team and will be responsible for all resourcing related administrative support.

Principal accountabilities:

• Support the Resourcing Manager in all relevant recruitment activity
• Candidate care and management throughout recruitment journey
• Screening and reviewing candidate applications
• Arranging all interviews
• Ensure all relevant approvals and documents are stored in line with Document Retention Policy
• Raising purchase order numbers, recording correctly through the PO system, and liaising with suppliers
• All other relevant administrative requirements

Key Experience:

• Relevant administration experience
• IT skills – knowledge of MS office –powerpoint/excel/word at intermediate/advanced level and knowledge of databases/HRIS would be desirable.
• Applicant Tracking Systems – e.g. Cascade, Taleo, Peoplesoft
• Good understanding of GDPR requirements.
• Excellent attentional to detail.
• Organisational/prioritisation skills - Ability to deliver agreed objectives (within budget and agreed timescales).
• Interpersonal skills – ability to work effectively as part of a team and communicate effectively at all levels.
• Presentation skills - delivery of training programmes.
• Good commercial awareness.

ICAS places equality, diversity, and inclusion at the heart of all that we do. With our partner organisations, we are committed to building a diverse membership and workforce that is beneficial for all, and that enables our communities to learn, grow and advance together.

IMAGINE. BELIEVE. ACHIEVE

Please send your CV and covering letter to careers@icas.com

We very much look forward to hearing from you.

12-month FTC

Location: Edinburgh (home working at moment)

Salary: competitive

Background:

As ICAS continues its journey of continuous improvement, we wish to improve our already excellent customer support operations. We would like to meet our customer needs with real time responses by introducing a customer service desk with integrated live chat capabilities. This role supports our ambition to drive this continual improvement in our operations to support engagement with our customers and colleagues.

The Contact Strategy Lead will be responsible for driving the successful development and delivery of our contact strategy

Who do we need?

This is a project delivery lead role. Therefore, we need someone with a proven track record of managing projects from start to finish.  Ideally, as we are introducing a new service desk, we are looking for someone who has delivered service desks in the past and has service management experience.

Your knowledge and expertise will enable to you to work across all ICAS business centres, gathering information, defining requirements and turning these into project priorities, and deliverables - laying out in layman’s terms the critical path to success.

Your experience will enable you to build trust and credibility quickly, allowing you to work closely across all key stakeholders, developing relationships and understanding the challenges and questions each face from a customer service perspective. The knowledge and information you will gather from ICAS SME’s will enable you to compile an FAQs database and ultimately a self-service focused help desk with chat box functionality.

Your communication style is open, honest, clear, and concise. You will be adept at taking complex or business area jargon-based answers and translating these into plain English to ensure clarity for all.

You will work as part of a small, specialist, self-organising team that will drive successful deliveries.  You will be passionate about customer experience and put our customers (be it members, students, the public or colleagues) at the heart of what you do.

You will already have ideas about how we could do things differently and you’ll be keen to try new things and support our aspiration to continually improve what and how we engage with stakeholders.

Your approach to managing your team will engender a culture of openness, of ideas and creativity to see and realise the ‘art of the possible’.

The role:

The Contact Strategy Lead will be responsible for driving the successful development and delivery of our customer contact strategy. You will have line management responsibility for a small team.

This role is about leading this project to encourage and facilitate business change, driving this project to a successful conclusion.  You will drive transformation change and encourage digital adoption. Change will not always be welcome, and you will need to gain trust and foster buy-in and support for your project.

Within this role you will have to weigh up different options and secure resources to support a timely delivery.

You will, with the support of the Programme manager, prioritise the backlog (i.e. decide the order in which to tackle work) which in turn will help you determine the make up the squad (i.e. what skillsets you need and therefore who to bring into the squad).

There is no direct budget responsibility.

Principal Accountabilities:

• Own and lead the end-to-end project delivery from requirements gathering to implementation
• Develop the contact strategy – including the migration of the current service desk away from Atlassian
• Drive collaboration within own team and across
• Implement knowledge base with customer facing portals that enable both internal and external customers to empower end users to self-serve
• Develop process for regular documentation review
• Use real time reporting to aid proactivity and identify patterns, highlight trends and spot opportunities to enhance the customer experience by creating/updating appropriate content.
• Develop a comprehensive understanding and experience of the ICAS operational landscape
• Lead and guide the work of two content writers who will support the project

Key Experience:

• Digitally ‘savvy’ with demonstrable experience of using technology to enhance the customer offer.  Experience using customer service tools would be an advantage.
• Knowledge of customer service principles and good practices. Experience of setting Customer Support SLA’s and KPI’s would be an advantage.
• A proven track record of leading and delivering projects and comfortable using data to present arguments and develop priorities.
• Ability to liaise with business stakeholders in a consultative position, gathering requirements and sharing knowledge.
• Experience of working with an Agile approach to project delivery will be an advantage.
• A proven track record in taking a solution/problem solving approach to creating innovative and efficient solutions.

ICAS places equality, diversity, and inclusion at the heart of all that we do. With our partner organisations, we are committed to building a diverse membership and workforce that is beneficial for all, and that enables our communities to learn, grow and advance together.

IMAGINE. BELIEVE. ACHIEVE

Please send your CV and covering letter to careers@icas.com.

We very much look forward to hearing from you.

12-month Fixed Term Contract/Secondment

Full Time

Location: Edinburgh (home working at the moment)

Salary: up to £66,000 (depending on experience)

Background:

The Head of Digital Learning will be responsible for the development, delivery, and maintenance of a world class Virtual Learning Environment (VLE) to enable digital delivery of our products and services.  This is a temporary role forms part of our transformation programme as we move to realise our aspiration to build a new suite of world class learning products – with digital delivery at their hear.  Mobile apps are on our horizon and will form a key and imminent broadening of our digital product offering.

Who do we need?

We need someone who is expert in using and developing learning technologies, ideally within an educational organisation.

Someone who is used to working in an environment of cultural change, who thrives on being at the forefront of that change, supporting, encouraging, driving cross collaboration of colleagues and external suppliers to deliver our common goals.

Your knowledge and expertise in the digital space will enable you to gain credibility and establish yourself quickly.

Your open, honest, and pragmatic style enabling you to build effective working relationships, gain trust and comfortably challenge the status quo.  This challenge may not always be welcome; therefore, you will be adept at taking people with you, explaining technical detail to a non-technical audience without condescension.

The role:

Reporting to the Strategic Initiatives Director and a key player within the Learning Transformation Programme, you will drive change that supports the learning and educational needs of today’s post-graduate students.

Within this role, you are a decision maker, operating at a strategic level, suggesting, and delivering enhancements that support the growth ambitions of the Institute, contributing to the strategic planning and direction of Learning in collaboration with your peers within the Programme team, Learning and across the Institute.

Principal Accountabilities

• Drive the digital aspects of the Learning Transformation Programme and support the other project streams by working in collaboration with colleagues across the programme
• Responsible for the design, delivery, and development of a world class VLE
• Develop leading immersive learning content for the VLE using a suite of learning tools including e.g. learning paths, quizzes, videos, checklists, surveys, awards, attendance tracking etc
• Collaborate and lead IT and Digital colleagues, key clients, and suppliers
• Own and drive the digital aspects of the Learning Transformation programme
• Develop and deliver a strategy and roadmap for the use of mobile apps
• Work with the Customer Experience team to support their drive for continual improvement around our operations, processes, and system integrations (for example: VLE, Dynamics, MS Teams, Proctor Exam)
• Work closely with the Head of Syllabus on content development to support self-study, blended learning, and digital/classroom teaching.
• Work closely with the existing Instructional Design team and connecting BAU activities with Learning Transformation

Key experience:

• Proven experience within a similar role
• Demonstrable track record of developing and bringing to market new digital offerings
• Demonstrable experience in instructional design
• Experience in designing user interfaces would be advantageous
• Great people focus - proven people leadership, communication and influencing skills
• Excellent critical thinking and problem-solving skills

ICAS places equality, diversity, and inclusion at the heart of all that we do. With our partner organisations, we are committed to building a diverse membership and workforce that is beneficial for all, and that enables our communities to learn, grow and advance together.

IMAGINE. BELIEVE. ACHIEVE

Please send your CV and covering letter to careers@icas.com

We very much look forward to hearing from you.