18 November: Ask ICAS: Top tips for avoiding complaints
ICAS maintains public confidence in the accountancy profession by promoting the highest professional and ethical standards. One way we achieve this is through regulation that is rigorous but fair. The ICAS Investigation Committee is responsible for investigating and assessing complaints made to ICAS about its Members, Firms, Students or Affiliates. The Committee is supported by employees in the Investigations Team, including solicitors and CAs.
Laura Gow (solicitor) and Laura Spowart (CA) have nearly 20 years’ combined experience of investigating complaints made to ICAS. In this session, they discussed the common themes and trends in complaints, suggesting practical tips on how to avoid being on the receiving end of a complaint.
(Duration: 1 hour. Originally recorded 18 November 2021)
Key themes and topics
- Common themes and trends in complaints.
- Practical tips for avoiding a complaint to ICAS.
- The benefits of proactive engagement with the Investigations Team.
Who are the speakers?
- Laura Gow, Assistant Director, ICAS Investigations Department
- Laura Spowart CA, Senior Forensic Accountant, ICAS Investigations Department
(Please note that views and opinions expressed by speakers at ICAS webinars are their own and not necessarily reflective of ICAS’ views.)
Who’s this for?
- CAs working in business or practice
- CA Students
- Affiliate Members
- Anyone interested in forensic accounting
Counts as CPD activity
Depending upon your individual role and training and development needs, watching this webinar can count towards your annual Continuing Professional Development (CPD) requirement.