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Lugo provides premier managed IT support and services across Scotland. We pride ourselves on forging strong business relationships and enhancing secure IT infrastructures with reliability and innovation.
Why Lugo is the number one choice for accountancy firms in Scotland
At Lugo, we understand the unique challenges and requirements of accountancy firms. Our specialised IT support services are designed to address these needs, making us the preferred partner for more accountancy firms in Scotland than any other IT provider.
Mission and vision
We envisage a future where all businesses use cutting-edge technology to achieve their goals. Our commitment to excellence and customer focus ensures we exceed expectations.
Comprehensive IT services
Lugo provides a variety of IT services, including:
- Managed IT: Helpdesk support, IT upgrades, virtual IT director, and detailed reporting.
- Cloud services: Microsoft 365, Teams, SharePoint, InTune, and Azure.
- Security and backup: Server and cloud backup, endpoint detection and response, firewall protection, and comprehensive security.
- Telephony and internet: Microsoft Teams Phone, VOIP, video conferencing, broadband, remote access, and VPN solutions.
Expertise in accountancy software
Our deep knowledge of accountancy software such as CCH, Sage, Iris, TaxCalc and Xero ensures that your firm’s systems runs smoothly and efficiently. We manage installations, updates, and provide troubleshooting, allowing your team to focus on what they do best – managing your clients’ finances.
Robust security measures
Accountancy firms handle sensitive financial data, making security a top priority. Lugo takes a ‘zero trust’ approach, with advanced security solutions, including endpoint detection and response (EDR), firewall protection, and secure backup services. We take a proactive approach to protecting your data against cyber threats, giving you peace of mind.
Reliable support
Our dedicated support team is available to assist with any IT issues that may arise, Monday-Friday 8am-6pm plus January weekends. We offer prompt and professional helpdesk support, ensuring minimal downtime and uninterrupted operations. Our proactive approach to IT management means we often resolve issues before they impact your business.
Proven track record
Lugo has a proven track record of successfully supporting accountancy firms throughout Scotland. Our clients consistently praise our responsiveness, professionalism, and expertise. The positive feedback and recommendations from our clients are a testament to our commitment to excellence.
Our services have been recognised by industry leaders. We received the inaugural Outstanding Managed IT Service Provider award from ScotlandIS at their 2025 Digital Technology Awards and Lugo are listed among the Top 50 Best Managed IT Companies in Britain in 2024.
Continuous improvement
We believe in continuous improvement and staying ahead of technological advancements. Our team regularly undergoes training and development to ensure we provide the most up-to-date and effective IT solutions. This commitment to growth and innovation helps us deliver superior services to our clients.
Areas we serve
Lugo provides services to clients throughout Scotland, encompassing regions from the Borders to the Highlands and Islands.
Starting to feel the LugoLove
Technology alignment service
We start by arranging your Technology Alignment Gap Analysis to ensure your IT infrastructure and business objectives are perfectly aligned with our Lugo Standard. We base our Lugo Standard on the National Cyber Security Centre Cyber Essentials Requirements, CIS Benchmarking, and Microsoft Secure Score. Our highly knowledgeable team works closely with you to understand your practice, identify any areas for improvement and produce a gap analysis and implementation project plan to enhance performance, security, and productivity.
Virtual Chief Information Officer (vCIO) and IT Director Services
Once your firm progresses to a Lugo Managed service client, your ongoing Virtual Chief Information Officer (vCIO)/IT Director provides expert guidance and leadership for your IT and business strategy. Whether you need advice on the latest technological trends, help with decision-making, or support for complex projects, our vCIO/IT Director is there to assist. This service ensures that your business benefits from top-tier IT management without the need for a full-time executive.
Regular technology reviews
As a Lugo client, you benefit from regular Technology Business Review meetings (TBRs) and monthly catch-up calls to keep you informed and engaged with your IT strategy. These sessions are a great opportunity to review your IT performance, discuss upcoming projects inline with your business initiatives. Our proactive approach ensures that you are always ahead of potential issues and ready to seize new opportunities.
Choosing Lugo means partnering with a company that values your firm’s success. Our customer-centric approach, combined with our expertise and dedication, ensures that we deliver IT solutions that drive growth and efficiency. We are committed to building long-term relationships with our clients, providing ongoing support and guidance to help you navigate the ever-evolving technological landscape.
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