Employing business improvement techniques to improve performance and reduce risk in services outsourcing

Services outsourcing has become a common feature in the global economy. However, whilst outsourcing offers the potential to reduce costs and improve performance it is not without risk. This research
project develops a practical framework in which business improvement techniques can be employed to improve performance and reduce risk in various stages of services outsourcing.

Published:
1 January 2013
Researchers:
Ronan McIvor
ISBN:
978-1-904574-93-4
EAN:
9781904574934

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Topics

  • Research
  • Business issues

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