From bureaucracy to responsive management: A comparative study of local government change

This report poses fundamental questions of local authorities on how they organise, manage and determine the quality of the services, and the efficiency of the services they arrange or offer. The study examines the international aspect of developments by comparing the experiences of Scotland and New Zealand.

Published:
1 January 2002
Researchers:
Irvine Lapsley
June Pallot
Viviana Levy
ISBN:
1-871250-91-9

Free digital publication

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Topics

  • Research
  • Not for profit

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