HMRC digital services for agents: Where are we now?

computer mouse and keyboard
By Philip McNeill, Head of Taxation, Practice and Small Business

4 May 2016

Philip McNeill draws attention to HMRC Agent Services and a series of Talking Points webinars.

HMRC’s online services for agents are being re-branded and you have a chance to listen in and ask questions.

The HMRC digital services for agents has been known as Agent Online Self-Serve (AOSS) and is now being called ‘Agent Services’. As part of the Talking Points series, you can hear what is going to be on offer over the coming months. A priority is giving agents access to all the information which is visible on-line by their clients.

You can register for the session through the link below.

  • Thursday, 19 May 2016: 12:00 – 12:45
  • Subject: Agent Services (formerly Agent Online Self Serve) - an opportunity to hear from the Agent Services Delivery Service Manager and ask questions.

Register now for this meeting.

Other scheduled Talking Point sessions will cover disguised remuneration rules for SMEs; HMRC’s Agent Account Manager service – which can help out with client specific issues where you have been unable to resolve these by post or via the Agents Dedicated Line; and Cyber Security. Links for these session are given below.

  • Tuesday, 10 May 2016: 13:00 – 13:45
  • Subject: Disguised Remuneration for Small Medium Enterprise (SME) – a look at what this announcement in Budget 16 means for Small and Medium Enterprises that might be involved in Disguised Remuneration avoidance schemes.

Register now for this meeting.

  • Thursday, 26 May 2016: 13:00 – 13:45
  • Subject: Cyber Security (SME) – an overview of current cyber threats relevant to Agents and HMRC and the opportunity to ask questions.

Register now for this meeting.

  • Wednesday, 1 June 2016: 13:00 – 13:45
  • Subject: Agent Account Manager Service join us to find out how we can help you with your client-specific issues, when you've not been able to resolve them through the normal channels an opportunity to hear from the Agent Account Managers and ask questions.

Register now for this meeting.

These interactive sessions will be run via the ‘CITRIX’ platform.

There will be a chance to ask questions during the session, but if you have any questions for HMRC’s subject matter expert prior to the meeting please send them to

The ICAS Tax Team would be interested to hear members’ views on the HMRC Talking Points sessions: comments can be sent to


  • Accountancy

Previous Page