The case study illustrations: Employing business improvement techniques to improve performance and reduce risk in services outsourcing

These detailed case study illustrations are published to support the main ICAS research report Employing business improvement techniques to improve performance and reduce risk in services outsourcing. Whilst the main report includes selected case study analysis to demonstrate how a framework for employing business improvement techniques in outsourcing can work in practice, these detailed case study illustrations provide more in-depth analysis and highlight the benefits and challenges of applying business improvement techniques in a practical setting.

Published:
1 January 2013
Researchers:
Ronan McIvor
ISBN:
978-1-904574-95-8
EAN:
9781904574958

Free digital publication

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Topics

  • Research
  • Business issues

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