Managing difficult members of staff

Location:
Online course

Member price: £30 + VAT


Online course

Book now with BPP


Aimed at line managers, this course focuses on the practicalities of dealing with difficult members of staff. The courses discusses different types of difficulty a manager may encounter, the motivation of the member of staff concerned and how a team may react to the member of staff. It also covers practical steps needed to deal with both the short and longer term implications.

What you will learn

  1. The impact of a difficult member of staff on themselves, the team and the manager
  2. The different types of issues a manager may encounter and the various motivations that may be driving difficult behaviour
  3. Practical advice on how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
  4. Practical advice on how to deal with the immediate symptoms and enabling the individual, the team and the manager to function effectively
  5. How to deal with difficult behaviour in the longer term.

Who should attend

Line managers and senior managers.

View full event details

Content 

  • Managing difficult members of staff 
  • So why do I have this problem? 
  • How do I get to the root of the problem? 
  • So what am I going to do about it? 
  • Taking it further 
  • The last word

Location

Online course

Contacts

BPP
Tel: 0330 060 3303
Email: ldicas@bpp.com

Topics

  • Training courses
  • Online learning
  • Leadership and management

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