Key performance indicators

Location:
Online

Price: £30 plus VAT


Online Course

Book with BPP

Good performance management is fundamental to organisational success. Many organisations still focus too much on the financial aspect of performance. This is typically the verdict after the event so opportunities for earlier action and/or decisions will have been missed. In addition, research has shown that non-financial intangible aspects contribute the majority of market value for many organisations. It’s therefore important to develop or assess existing KPIs using such frameworks as Kaplan & Norton’s balanced scorecard.

What you will learn

  • the limitations of financial information
  • the categorisation of Key Performance Indicators (KPIs) by reference to Kaplan & Norton’s balanced scorecard approach
  • the different approaches to selecting KPIs with examples across the four perspectives of the balanced scorecard

the criteria derived by David Parmenter to define what might be seen as ‘true’ KPIs.

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Content

  • the limitations of financial information
  • the categorisation of Key Performance Indicators (KPIs) by reference to Kaplan & Norton’s balanced scorecard approach
  • the different approaches to selecting KPIs with examples across the four perspectives of the balanced scorecard

the criteria derived by David Parmenter to define what might be seen as ‘true’ KPIs.

Location

Online

Contacts

BPP
Tel: 0330 060 3303
Email: ldicas@bpp.com

Topics

  • Online learning
  • Scotland

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