Consumer law - the new rules you need to know about

Location:
Online

Price: £30 + VAT


Online Course

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This course provides an overview of important recent changes to the area of consumer law which will have a significant impact on the relationship between businesses and consumers and which came into force on 13 June 2014. The key area for discussion will be the changes introduced by the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 which deal predominantly with the rules on distance selling and will particularly affect any business operating a website. There will also be a brief summary of enhanced rights given to consumers by the Consumer Protection from Unfair Trading (Amendment) Regulations 2013.

What you will learn

  • be able to understand the key provisions of the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013
  • be aware of the key changes that you and your clients will need to make in the light of this
  • be familiar with the amended time periods for cancellation and refunds that now apply as well as the rules concerning pre-ticked boxes and use of premium rate telephone help lines
  • have an awareness of the key provisions of the Consumer Protection from Unfair Trading (Amendment) Regulations 2013
  • be familiar with the enhanced rights available to consumers by way of unwinding, refund and compensation.

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Content

  • be able to understand the key provisions of the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013
  • be aware of the key changes that you and your clients will need to make in the light of this
  • be familiar with the amended time periods for cancellation and refunds that now apply as well as the rules concerning pre-ticked boxes and use of premium rate telephone help lines
  • have an awareness of the key provisions of the Consumer Protection from Unfair Trading (Amendment) Regulations 2013
  • be familiar with the enhanced rights available to consumers by way of unwinding, refund and compensation.

Location

Online

Contacts

BPP
Tel: 0330 060 3303
Email: ldicas@bpp.com

Topics

  • Online learning

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