PG Mutual: income protection cover for professional people
PG Mutual is a leading not-for-profit, mutual insurer, providing income protection cover for professional people.
As the organisation has grown, PG Mutual has also extended its services based on feedback from members, and now provides financial services such as private medical insurance, life insurance, and over 50s life cover by teaming up with other like-minded mutuals.
PG Mutual’s aim is to educate customers on the importance of income protection for an affordable monthly cost. This honest, member-focused approach has served PG Mutual well over the years. However, it has been particularly important in the current climate, when people are concerned about protecting what they earn, but at the same time concerned about keeping what they spend to a minimum.
Aiming to meet customer needs above boosting profits has paid off with record increases in membership.
PG Mutual Chief Executive Officer, Mike Perry, explains: “At PG Mutual, we strive to be excellent in every aspect of our dealings with our members – from the very first point of contact, right through to their retirement – and of course, when they need us most – when they have to make a claim.”
We believe the results we have achieved have been down to strengthening the key element that make a mutual excellent – such as ensuring members can speak to one of our friendly team rather than an automated system when they’ve got a question – whilst enhancing our online operations to give members more instant access to our products and services.
“Every aspect of our business has changed and developed to facilitate our growth – operations, claims management, marketing, sales, product design and our website.”
This commitment to excellence doesn’t just apply to new members; it is something current members also appreciate – such as David Sawyer, 53, who suffered a heart attached and needed to make a claim.
He explains: “To unexpectedly suffer a heart attack came as a complete shock. The prospect of being off work for several months, with my only income being State Sickness Pay, was a major worry for me and my family.
"Luckily, I had taken out income protection with PG Mutual, so I contacted them and made a claim. My experience with PG Mutual was faultless – there was no delay whilst they waited for medical reports, etc. which enabled me to concentrate on my recovery. Happily, I made a full recovery and was able to return to work. I would have no hesitation in recommending PG Mutual.”
We strive at PG Mutual to protect individuals and families with an affordable plan for those times when it is needed most.
Income Protection Plus helps with the payment of a regular income from the first day of ill health or injury until the age of 65 (or until return to work) and as an added bonus, PG Mutual returns its profits to its members, meaning the plan builds up an investment element for your future, whether you claim on the plan or not.
If you have established that cover is something you need to consider then please don’t delay, anything may be around the corner. Call 0800 146 307 quoting ‘ICAS’, to take the next step in protecting your family and your family’s lifestyle, or visit us online.
This blog is one of a series of articles from our commercial partners.
The views expressed are those of the author and not necessarily those of ICAS.