Introducing our exams team

The education exams team
By Hayley Reid, Examinations Manager

20 May 2016

Hayley Reid, introduces the Exams team with key advice for students and when to get in touch if you need help during your studies.

Who’s in your team and what do they do?

Leah Handley (pictured second from right) and Ben Currie (pictured right) are our exam co-coordinators, and Lisa Wilson (pictured left left) provides day to day support in her role as Ops Support Administrator. Within the team we control every aspect of both CA and ITP exams, dealing with firms, students and a variety of external contacts to ensure the smooth and successful delivery of exam events marking schools and results issue. This can mean co-ordinating multiple events simultaneously across 12 different locations across the UK and Chanel Islands.

I am the examination manager (pictured second from the left) and I oversee the co-ordination, planning and delivery of examinations and marking schools across the country. In addition, my role has expanded into investigating new examination marking and administration systems for Education, and I also have a very active role in client relationship management.

All in all, it’s a very varied role, that requires fairly good juggling skills – it is fast-paced and there is never a dull moment. I’ve got a great team, with a really strong work ethic and a genuine desire to do all we can to make the experience the best that we can for every student.

When is the busiest time of year for the team?

There was a time, not so long ago, when we would have said that our busiest period was the last four months of any year. Recently, with the introduction an increasingly flexible approach to both course work and examining, there are few quiet periods. Between January and May, traditionally known as our quieter times, we conducted over 40 exams, 19 results days and examined 850 students. And we will be busier in the second half of the year!

What are the most frequently asked questions you receive?

  • Where is my exam? Exam location, timings and candidate numbers can be found on your candidate instructions, these are emailed approx. 2 weeks before the exam to your preferred mail box.
  • What ID do I need to take to my exam? Current photographic identification (e.g. passport, driver’s license with photograph)
  • What time do I need to be at the exam venue? Candidates can get access to the exam hall to set up 30 minutes prior to the exam start time.
  • How will I receive my exam results? Your exam results will be emailed to you. You should expect results shortly after 9am. No information can be released prior to this date and results will only be issued to the email address that you have provided to ICAS as your contact email address.

TPE and ITP exams

Hayley Reid, Exam Manager

+44 (0)131 347 0191

TC/TPS exams

Leah Handley, Exams Coordinator

+44 (0)131 347 0192

TC/TPS exams

Ben Currie, Exams Coordinator

+44 (0)131 347 0171

What key piece of advice would you give to students?

It sounds basic, but know where you are going, what you need, and what you are allowed to take with you to the exam. We understand how much is at stake for every one of our students and how hard they work. If you have not taken ten to 15 minutes to make sure that you know where your exam venue is, what time you have to be there and how you are going to get there, then you run the risk of having to rush into the venue and feel flustered and disorganised.

If the exam day starts badly, then psychologically it can be hard to recover and you risk undoing all the hard work that's been put in. Plan to be there at least 30 minutes before the exam to give yourself time to compose yourself and get organised. It will be worth it.

Also, sitting up until the early hours of the morning trying to cram is rarely a good tactic. Pack your bag the night before with your candidate instruction, photo ID, your permitted text, a pen and a spare pen and try and get a good night’s sleep the night before. You will feel much better prepared for the exam if you have had a decent night’s rest.

Lastly, always remember that the exam team is here to help. If you have a question or a concern in advance of the exam – get in touch and we will do all we can to help.


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