Vacancies at ICAS

Living wage employerICAS is a professional body for more than 20,000 world class business men and women who work in the UK and in more than 100 countries around the world. Our members have all achieved the internationally recognised and respected CA qualification (Chartered Accountant). We are an educator, examiner, regulator, and thought leader.

To lead the global accountancy and finance profession, we look to employ unique and talented people. We're committed to recruiting, retaining and promoting our staff and have a range of benefits for those who work for us.

Listed below are current vacancies at ICAS:

Finance Director

Overview

Full time, Permanent

Edinburgh

ICAS is delivering a new strategy centred on the vision to be recognised and respected as a world leader in the future of financial professionals and the advancement of the profession. We are looking for an energetic and strategic finance professional to support us in delivering this vision and our growth objectives.

The FD will be responsible for the effective and efficient provision of finance services across ICAS and will provide strong leadership to drive modernisation as part of our ongoing digital transformation of the business.

We are looking for an experienced leader who can demonstrate a track record of success in building a high performing team. The ideal candidate will have significant experience of running all aspects of the finance function, with a high level of broader business and commercial awareness and be comfortable advising the business on a wide range of financial and business matters.

Knowledge, Skills & Experience

The ideal candidate will be experienced in playing a lead role in business planning and strategic financial management, and in engaging at Executive Team and Board level.

The successful candidate will be a CCAB qualified accountant with at least 7 years PQE who is equally at home balancing competing strategic demands with delivering excellent hands-on services. This role offers the opportunity to be part of shaping the future of the profession and comes with a competitive salary and benefits programme and a flexible workplace.

To apply please forward your CV together with a covering letter outlining why you believe your skills and experience make you the ideal candidate for the role. The closing date for applications is Friday 12th July 2019.

Digital Marketing Manager

Full-time, Permanent

Edinburgh

Overview

We currently have an exciting opportunity for a Digital Marketing Manager to join the ICAS team. Reporting to the Senior Marketing Manager, this is a varied role which has responsibility for supporting ICAS’s vision to be recognized and respected as a world leader in the future of financial professionals and the advancement of the profession.  Growth in reinvestment, customers, voice, income and member satisfaction is at the heart of ICAS’ business strategy. The successful individual will be responsible for ICAS’ digital marketing channels; email, social media, PPC and SEO. The role is accountable for developing and implementing ICAS’ contact strategy across each channel ensuring consistency in tone of voice, brand positioning and brand identity. This role involves working closely with the Digital Channels lead and customer experience team.

Core Responsibilities

Key activities include (but are not limited to):-

  • Supporting the Senior Marketing Manager in delivering ICAS’ digital marketing strategy.
  • Developing and implementing a contact strategy for email communication and engagement for the email automation platform (DotDigital) to manage the volume of emails sent while increasing the quality of emails.
  • Developing and implementing a social media strategy for Twitter, LinkedIn and Instagram focusing on increasing engagement and followers on each channel.
  • Developing a strategy for PPC and SEO and delivering activity.
  • Working with the Growth Marketing Manager and Retention Marketing Manager to plan and deliver high impact, successful, results-oriented campaign activity across digital channels.
  • Working closely and collaboratively with key internal stakeholders to ensure the ICAS’ digital marketing strategy is fully embedded in all areas of the business.
  • Translating the brand-strategy and roll-out both internally and externally.  Setting up and monitoring key brand tracking metrics.
  • Using insight to identify and understand audience needs to create engaging, compelling and relevant content to support marketing activity across digital channels.
  • Developing customer journey maps for target audiences, highlighting key engagement touch points and identify opportunities for increasing engagement and conversion.
  • Managing the planning and allocation of the annual marketing budget for digital marketing with a clear rationale for spend vs ROI.
  • Working closely with the Senior Marketing Manager to ensure effective reporting on all digital marketing activity and use key learnings to drive future improvements.
  • Working with the in-house design team to produce inspiring artwork and creatives for digital marketing channels.

Knowledge, Skills & Experience

Skills & Knowledge

  • Confident, driven and dynamic leader with experience of multi-channel marketing.
  • Understanding of digital marketing channels from planning to delivery
  • Sound digital marketing knowledge.
  • Strong track record in planning and executing marketing strategies from beginning to end.
  • Understanding of customer segmentation, and the value of data and insight.
  • Experience writing content to meet business and marketing objectives.
  • Good understanding of customer journey mapping.
  • Knowledge of email marketing automation.
  • Experience working with designers and creative agencies.
  • An excellent team player and team builder.
  • Strong influencing skills, with the ability to influence change and take people with you.
  • Confident in communicating with senior members of staff both internally and externally.

Qualifications

  • Desirable -  Educated to degree level or equivalent in a Marketing related subject
  • Desirable – Member of the Chartered Institute of Marketing

Experience

  • Significant experience gained within a Marketing environment across all channels.
  • Experience of consistently delivering results.
  • Experience of line management and working across a complex organisation.

To apply please forward your CV together with a covering letter outlining why you believe your skills and experience make you the ideal candidate for the role. The closing date for applications is Wednesday 29th May 2019.

Member Communications Executive

Overview

We currently have an exciting opportunity for a Member Communications Executive to join ICAS.  Reporting to the Senior Content and Communications Specialist, the successful candidate will help to improve how we communicate and engage with our diverse 21,000 members in the UK and around the world.  The Member Communications Executive will be responsible for creating a targeted, seamless and member-first approach to the way we communicate with our members.  The successful individual will play a pivotal role in improving the satisfaction of ICAS members by driving improvements in the creation, delivery and impact of our member communications. They will need to ensure that the right messages reach the right members, in a format to suit their needs.  The postholder will need to work collaboratively with both internal and external stakeholders on creating and delivering member communications, and champion the continuous improvement of member communications within ICAS.

Core Responsibilities

Key activities include (but are not limited to):-

  • Creating, planning, coordinating and delivering a programme of relevant and targeted member communications across a range of channels and formats. This includes website content, member emails, social media, video and the printed member magazine.
  • Developing, reviewing and improving the ongoing annual programme of member communications and the overall member value proposition.
  • Working collaboratively with both internal and external stakeholders on creating and delivering member communications, and championing the continuous improvement of member communications within ICAS.
  • Mapping the member journey and identifying and addressing gaps in existing member facing communications, against our key member personas.
  • Ensuring all member-facing communications reflect the ICAS brand values, tone of voice and communications and content strategy.
  • Uploading and publishing content to ICAS’ channels, including the content management system (CMS), social media dashboards, email marketing software and other digital platforms.
  • Undertaking research to identify members for content opportunities and working with members on content creation, including interviewing, storytelling, writing and editing.
  • Providing support to the Senior Content and Communications Specialist and other members of the content and communications team on content, PR and communications, as required.

Knowledge, Skills & Experience

    Essential

  • Experience and highly skilled in content creation to meet business and communications objectives for varied target audiences and formats, including short and long-form content, thought leadership, blogs, emails and social media.
  • Excellent writing and editing skills, and able to write in plain English
  • Ability to vary tone of voice, style and content format to suit different target audiences and channels.
  • Excellent presentation and verbal skills.
  • Experience working with content management systems, CRM systems and email marketing software.
  • Experience and understanding of social media.
  • Ability to work quickly under pressure and manage deadlines and priorities.
  • Excellent multi-tasking, planning and organising skills.
  • A team player who is able to build collaborative relationships across the organisation.
  • Knowledge of and interest in digital trends and concepts.
  • Excellent research and analytical skills and a strong attention to detail.
  • Sound judgement and decision-making skills.
  • Experience and skills in using Google Analytics and understanding of user journeys.
  • Desirable

  • Experience of working within professional/membership organisations.
  • Educated to a degree level in communications.
  • Experience in creating video and other multimedia content, including research, storyboarding, filming, interviewing, editing, post-production and distribution.
  • Knowledge and understanding of media relations, and experience in handling media enquiries.
  • Experience and skills in using Google Analytics to measure, track, analyse and report on content performance.
  • Experience and skills in using photo, audio and video editing software and production equipment.
  • Understanding of SEO and user experience concepts, and experience in using SEO tools to optimise content.
  • Experience in project management.

To apply please forward your CV to hr@icas.com together with a covering letter outlining why you believe your skills and experience make you the ideal candidate for the role.  The closing date for applications is Tuesday 18th June 2019.

Customer Champion

Overview

Full-time, Permanent

Up to £21,000 DOE

Edinburgh

We currently an exciting opportunity for a Customer Champion to join the Customer Experience centre of ICAS.  The Customer Champion will be responsible for the first line customer (Members, Firms and Students) interaction across multiple channels. The Channels will include, web, chat, email, telephony, social media, face to face (reception), and post.

This role will drive the most significant improvement from a Customer perspective. The role will be empowered to be the Voice of the Customer and therefore be trained and encouraged to make immediate and positive change to the Customer Experience.

The job holder will respond to questions from all stakeholder groups on a “first response” basis. This will involve building and maintain a system based knowledge base to allow effective advice to be given on first contact.

The role has data analysis responsibility to ensure ICAS drives improvement based on direct Customer feedback.

The job holder will be responsible for delivering an excellent customer service and developing cohesion between Channels and Products.

Core Responsibilities

Key activities include (but are not limited to):-

  • Deal with all forms of customer or stakeholder communication through a variety of channels, such as telephone, email, post, web chat, app or social media
  • Liaise with internal departments to ensure customers and stakeholders enquiries are resolved quickly and efficiently
  • Some duties include answering telephone calls, dealing with email enquiries, managing multiple inboxes and voicemails, carrying out call backs and managing reception duties
  • Deal with sensitive and highly confidential information in line with legal and regulatory obligations
  • Maintenance of icas.com including updating and publishing content
  • Analysis of data, key insights and highlighting opportunities to improve the customer experience
  • Provide best in class customer service through using initiative and problem-solving skills to raise the bar
  • Build rapport with customers and stakeholders to build lasting relationships
  • Manage multiple reception activities such as room bookings, car parking, greeting visitors and associated administrative duties
  • Maintain an open and constant communication channel with Digital to drive improvement.
  • Support shaping the experience ICAS customers want and know our customers through conversations and behaviors
  • Collaborate with customers to improve the end to end customer experience journey
  • Develop effective and scalable policies and procedures
  • Drive a culture of data driven decision making and encourage a questioning behavior of the team
  • Fully understand the product portfolio and Service Level expectations and be proactive in reporting failure to meet these.

Knowledge, Skills & Experience

  • Positive and upbeat attitude
  • A desire to problem-solve and always put the customer first
  • A strong team player with the ability to communicate at all levels
  • Work collaboratively across the business in order to raise the profile and champion the Channels Team
  • Maintain excellent communication and people skills
  • Excellent attention to detail and great organisational and inter-personal skills
  • Provide an excellent level of service to all stakeholders internally and externally
  • Be an ambassador of the ICAS brand and customer strategy
  • Advocate and demonstrate the ICAS values and belief
  • Be a team player who is flexible and adaptable with duties
  • Be proactive in offering suggestions for improvement constructively

To apply please forward your CV to hr@icas.com together with a covering letter outlining why you believe your skills and experience make you the ideal candidate for the role.  The closing date for applications is Tuesday 11th June 2019.

Lecturer/Tutor

Permanent

Edinburgh

We currently have an exciting opportunity for a Lecturer/Tutor to join ICAS.  The successful individual will contribute to the creation and delivery of a high-quality education programme and examination system to CA students, in one of the key syllabus areas.  They will also work on departmental projects in the field of education, as required by the CA Learning business plan.

The successful individual will be responsible for delivering around 50 days of tuition, depending on departmental requirements (classroom or online) during a calendar year, contributing to the Learning programme for prospective CAs.  They will be expected to work as part of team aiming to enrol 760-770 candidates in 2019.

Core Responsibilities

Key activities include (but are not limited to):-

  • Lecturing to CA students in a number of locations, in a specific area of the CA qualification syllabus, and receiving satisfactory teaching scores from student and peer feedback.
  • Contributing to the preparation and review of technical content of courses taught, and becoming a subject expert in these areas (for both students and peers), working under the guidance of the subject controller.
  • Contributing to the preparation and review of, and delivering online tuition to CA students, taking into account the nature of the material and the most appropriate ways to deliver this.  This will involve working closely with the e-learning technologists.
  • Marking and feeding back to students and firms on course assessments and final examinations, primarily in the areas of accounting, auditing and assurance, providing accurate marking and constructive feedback where required.
  • Liaising with students and nominated firms, as required, to provide information and guidance on the routes to becoming a CA, including counselling of students on technical material and their approach to studying.
  • Acting as a member of the achievement log team, reviewing approximately 200 student achievement logs per annum, and dealing with student queries in this area.  This will involve working with the achievement log specialist team.
  • Working with other members of the Education team to develop projects, involving research, consideration of alternatives, project-writing and presentation to colleagues.

Knowledge, Skills & Experience

  • Working practical knowledge of the topics covered in designated parts of the CA syllabus.
  • Strong communication skills, including public speaking.
  • Strong written communication skills, particularly around clear explanation of complex material.
  • Strong interpersonal skills.
  • Organisational skills – the role has a wide range of tasks and the candidate will be expected to manage their own diary and workload, with minimal interference.
  • Qualified accountant (preferably CA), trained in public practice or industry.
  • Prior teaching experience is desirable but not essential.

To apply please forward your CV to hr@icas.com together with a covering letter outlining why you believe your skills and experience make you the ideal candidate for the role.  The closing date for applications is Thursday 13th June 2019.

Lean Agile Coach (Maternity Cover)

Overview

Full-time, 9 months fixed-term (maternity cover)

Edinburgh

We currently have an exciting opportunity for a Lean Agile Coach to join the Customer Experience team of ICAS on a 9 months fixed-term basis.  The Lean Agile Coach will be a key member of the Operations Team. The job holder will be responsible for driving adoption of Lean Agile methods across Projects and BAU activities within ICAS.  The role will be a driver of change focused on supporting individuals and teams to identify opportunities for improvement from a Customer perspective. The successful individual will conduct workshops and training to achieve excellence in the usage and adoption of Technology.  They will also work with delivery teams and internal communications to support colleagues through change.  There is a emphasis on process, regulatory requirements, quality, data management, culture within this role.  In addition, the job holder will be consistently looking for opportunities to improve the process to improve lead times and service levels. Therefore, there will be a strong alignment to the Digital team.  Finally, the individual within this role will be a key project lead on multiple projects across ICAS.

Core Responsibilities

Key activities include (but are not limited to): -

  • Defining the ICAS Lean Agile Manifesto in conjunction with HR and all other Centres.
  • Creating a plan to deliver change within ICAS
  • Executing on the plan taking colleagues on the change journey
  • Supporting the change agenda by actively engaging with Delivery teams
  • Training colleagues in Lean and Agile
  • Collaborate with customers to improve the end to end customer experience journey
  • Offer knowledge, structure, training and coaching
  • Drive efficiency and agility within the organisation
  • Drive standards of excellence in all operations
  • Continually working with ED/Directors and Leaders within the organisation, coaching and training.
  • Project Management where required and leading teams of cross functional staff.

Knowledge, Skills & Experience

A strong background in:

  • Lean Agile – with relevant training and qualifications
  • Coaching and training of senior members of staff in modern methodologies
  • Delivering improvement in the context of internal processes
  • Delivering excellent customer experiences
  • Commitment to putting the customer first.
  • Excellent people and influencing skills
  • Displaying resilience and collaborative working
  • Leadership driving a positive, collaborative, supportive culture
  • Problem solving
  • Adept at understanding technology as a solution
  • Degree qualified

To apply please forward your CV to hr@icas.com together with a covering letter outlining why you believe your skills and experience make you the ideal candidate for the role.  The closing date for applications is Friday 14th June 2019.

Volunteering opportunities at ICAS

ICAS also has a range of volunteering opportunities available for CAs, including voluntary charity positions, voluntary committee opportunities, and volunteer opportunities for members who are retired or on a career break.

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